QUALITY OF EXPERIENCE & PLATFORM PERFORMANCE
Give users a high-caliber product experience
Gain deep, real-time insights into your user’s perceived quality. Detect a broad-spectrum of errors.
Increase your Quality Management
Monitor and understand the perceived QoE of your users in real-time. Hone in on quality issues and errors efficiently before they require customer support. Prioritize and resolve issues based on the number of affected users.
Professionalize your Change Management
Infrastructures undergo constant technical changes. We help you to understand the effect changes have on your customers. Ensure your changes are strategically for the better and align with your objectives.
Install reliable SLA Management
Monitor all SLAs your partners agreed to. Plus use data to identify partners linked to bottlenecks in your service. The result is streamlined business workflows and better revenues.
Solve all errors and quality issues based on occurrence and affected users
Pinpoint issues and errors before your users report them
Identify the root causes of quality issues and proactively deal with them before complaints arise. Our tools mean customers don’t detect errors in the first place.
Accelerate issue resolution time
Alerts and unlimited multi-filtering possibilities mean you can identify, locate and solve video issues right after they happen.
Reduce churn by unsatisfied users
Measure and improve the perceived quality in real-time to scale back the number one reason for client churn… poor video quality.
NPAW TOOLS MAKE IT EASIER
Harness our Happiness score
NPAW created its own happiness algorithm based on core quality parameters. These instantly give you the technical pulse and health status of your video service within a single KPI.
Set automatic alerts
Set thresholds to get automatic notifications as soon as anomalies appear in your video service. This gives your technical team an edge in providing better service.
Ensure a seamless transition to next-gen systems
Leverage provider owned networks
Gain visibility on how changes affect the user experience. Implement improvements through proactive maintenance.
Introduce new STB and software updates
Real-time data to evaluate and monitor the transformation process from legacy to new platforms.
Monitor global day-by-day adjustments
Flexible analytics to face the quantity of changes involved in managing a global customer base.
I love the ease of making detailed dashboards to troubleshoot issues or observe over-time trends. It serves our technical, QA and product teams at the same time.
Monitor the service levels of your partners
Ensure contract compliance
Monitor your different infrastructure suppliers to identify a break in SLAs.
Enhance content quality
Track the quality of your content suppliers to ensure a high-quality service, beginning with content ingestion.
Improve quality of experience
Identify what quality issues are caused by which infrastructure provider.
How FOX+ Uses NPAW to Economize and Keep Users Engaged Across Asia
FOX+ is available in four countries. With NPAW, they identified which devices were more popular in a particular country, which allowed its Broadcast Technical Operations (BTO) department to make informed and accurate decisions to develop a flexible infrastructure.
Improve your Quality of Experience with NPAW
Contact us to receive a free product demo. Discover the impact Quality of Experience has on your product.