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Identify how product and marketing changes affect users. Create the best experience for your clients.
How OCS used video analytics to make the most of a Covid-19 surge in streaming
2x USERS –60% ERRORS
“NPAW is a tool that helps me every day to define strategy, and to test hypotheses. I can put tests into production and very quickly use huge amounts of data to see if I’m going in the right or wrong direction.”
Solution Architect, OCS
Here is how FOX+ keeps viewers engaged across Asia
CHANGE DATA-HEAVY RENDITIONS FOR CONTENT ON CERTAIN MARKETS AND DEVICES
“NPAW is the best video stream player analytics tool that we have used, helping us increase customer acquisition, engagement and retention”
Chang Ha Kim
Business Intelligence Analyst, FOX+
Customer Experience Visibility Optimizes QoE for Technical Teams
Reduce delivery costs while maintaining users happiness score levels
“Once you have managed to attract your user, especially with such emotional content as sports and live events, the user will wait a few seconds longer if it takes a little while to load. But what they will not tolerate is if the video does not play during the action. I believe the buffer ratio is the key to ensure quality.”
A spokesperson from LaLiga
LaLiga integrated end-device analytics into the player. This allowed it to monitor customer experience in real-time, run post-event analysis, establish consumption patterns, and reduce delivery costs while maintaining users happiness score levels
When COVID-19 struck, Orange’s French OTT service, OCS – had to act fast to make sure their platform could stand up to rapidly increased usage levels. Here’s how they (and broadcasting platform OPTV) leveraged integrated video intelligence to double their users and reduce error count 60%.
With an advanced layer of player-side video intelligence, OCS’s broadcasting platform, was able to make data-driven strategic decisions to proactively resolve technical issues and ensure a quality streaming experience in order to capitalize on their blockbuster content.
NPAW allowed Blockbuster to take an innovate outside in approach to their quality of experience (QoE), with real-time analytics and dynamic error monitoring.
NPAW helped FOX+ prioritize devices across 4 countries and improve the overall viewer experience with advanced analytics. Download the case study to find out more!
Improve your Quality of Experience with NPAW
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