What is video Quality of Service (QoS) and Quality of Experience (QoE)?
QoS in video streaming refers to the monitoring of quality-related metrics such as throughput, errors or latency across the entire content delivery chain — from ingestion to the end device. Video QoE has to do with the subjective experience of a streaming service’s end user, tracking how video playback performance or UI/UX design impact user satisfaction and tolerance. NPAW’s Video Analytics is a video QoS and QoE measurement software solution that helps video platforms identify how to improve video streaming quality, with comprehensive dashboards of streaming quality metrics to instantly see the health of their video playback.
Improve QoE and increase quality management
Monitor and understand your user’s perceived QoE in real-time. Hone in on quality issues and errors efficiently and before they require customer support. Prioritize and resolve issues based on the number of affected users
Professionalize your QoS change management
Infrastructures undergo constant technical changes. We help you understand the effect QoS changes have on your customers. Ensure your changes are strategically for the better and align with your objectives
Install reliable SLA Management
Monitor all the SLAs that your partners agreed to. Plus, use data to identify partners linked to bottlenecks in your service. The result: streamlined business workflows and better revenues
Perform video quality checks based on frequency and affected users
Proactively use alerts to pinpoint issues and errors before users report them
Identify the root causes of quality issues and proactively deal with them before complaints arise. Our tools mean your customers don’t detect errors in the first place
Accelerate QoE issue resolution time
Alerts and unlimited multi-filtering possibilities mean you identify and solve video QoE issues right as they happen
Reduce churn by unsatisfied users with real-time QoS analytics
Measure and improve perceived quality in real-time to reduce the number-one reason for client churn: poor video quality
YOUBORA QoS & QoE Analytics Tools Make Happier Users
Harness our Happiness Score
We created our happiness algorithm based on core video quality parameters. Take the pulse of your video service’s health with a single KPI based on end-user perception
Set automatic QoE alerts
Set thresholds to get automatic notifications as soon as anomalies appear in your video service. This gives your technical team an edge in providing better service.
Predefined and customizable video analytics dashboards
Pre-defined video KPIs based on popular metrics
Benefit from NPAW’s predefined video analytics dashboards for high-level data insights into audience usage, sessions, regional metrics, device usage, and historical performance
Custom video analytics dashboards for unique audience measurement
Drill down into your video data with customizable dashboards and reports. Receive alerts tailored to your video service
Get deeper viewership analytics
Gain real-time video and OTT data to unlock your product’s value. Identify improvements applicable across departments
I love the ease of making detailed dashboards to troubleshoot issues or observe over-time trends. It serves our technical, QA and product teams at the same time.
Monitor the service levels of your partners
Ensure contract compliance
Monitor your different infrastructure suppliers to identify a breach of SLAs
Enhance video content quality
Track the quality of your content suppliers to ensure a high-quality service, beginning with content ingestion
Improve quality of experience
Identify what quality issues are caused by which infrastructure provider
How FOX+ Uses NPAW to Economize and Keep Users Engaged Across Asia
FOX+ is available in four countries. With NPAW, they identified which devices were more popular in a particular country, which allowed its Broadcast Technical Operations (BTO) department to make informed and accurate decisions to develop a flexible infrastructure.
Improve your Quality of Experience with YOUBORA
Contact us to receive a free product demo. Discover the impact Quality of Experience has on your product.