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Case Studies

Reports & Surveys


Annual Report 2023

Services see boosts in engagement and QoE amid Smart TV growth

After two years of drops, user engagement per service increased globally in 2023. QoE improved significantly, while big screens expanded their dominance. Join us as we explore the trends shaping the world of streaming.

webinar recording

Re-bonding Strategies: Building Loyalty Through Content

In this webinar, we focus on the evolution of streaming video services that rely on subscribers for most or all of their revenue. Get a clear view of how can video services attract and retain subscribers when consumers have so many choices and can so easily switch services.

White paper

How NPAW’s new CDN Active Switching delivers major quality gains

NPAW’s CDN Active Switching is the next evolution of M-CDN balancing systems, switching CDNs mid-stream to provide the highest quality and prevent playback errors. Discover NPAW’s ground-breaking CDN Active Switching solution and the QoE boosts that our customers are experiencing with it.


How OCS used Game of Thrones viewing data to up user retention 66%


“As we had limited time to get this up and running, YOUBORA proposed a
pre-integrated solution, which meant we could take advantage of their
services very quickly. The dashboards are elegant and easy to understand,
and in three weeks it was ready.”

Laurent Douat
Solution Architect, OCS


Consumption per service drops as sports boom

In an increasingly competitive market, daily consumption per user and streaming service continued to decline in the first half of 2022. Providers pushed for a higher quality of experience in an effort to boost user engagement and reduce churn — all while a surge in sports streaming confirmed this content’s potential for growth.

Preview of white paper on how to measure video streaming quality


How to measure video streaming quality

In today’s hyper-competitive video streaming space, ensuring good quality of experience and service is key to remaining in the game and not losing users. From the right analytics tools to what metrics to track, here is how streaming services should measure quality.


How Customer Experience Visibility Optimizes QoE for Technical Teams at LaLiga

LaLiga integrated end-device analytics into the player. This allowed it to monitor customer experience in real-time, run post-event analysis, establish consumption patterns, and reduce delivery costs while maintaining users happiness score levels.

Improve your Quality of Experience with NPAW

Contact us to receive a free product demo. Discover the impact of Quality of Experience has on your product.