Guaranteed QoS: Why Operators can’t afford to let customers down

How real-time data analytics can help operators maintain top-notch quality of experience and retain viewers

Users expect a high quality of experience (QoE) and quality of service (QoS) from operators of streaming platforms. For telecom companies who are not dependent on external providers, there are no excuses for not offering a flawless experience. Access to a comprehensive data insights tool is critical to maintaining your competitive edge.


  • Why operators need to ensure high QoE and QoS
  • Key video analytics metrics for QoE and QoS
  • How real-time insights can improve user retention
  • What real-time analytics can contribute to legacy systems

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How can end-to-end analytics boost QoS and help operators retain users?

The right video analytics solution can monitor all necessary data points to ensure that the highest quality video is being streamed. There are many uses and benefits to having real-time insights, especially when it comes to engaging and retaining viewers.


  1. Improved Customer Care
  2. Smarter Marketing Campaigns
  3. 360 Visibility
  4. Better Business Decisions

Operators have an advantage with a guaranteed Quality of Service (QoS). But, to maintain high-level QoS and continue to differentiate themselves, they need real-time insights into the performance of all aspects of their video streaming strategy and delivery.

NPAW is the leading video intelligence company helping online streaming services grow. A global leader in its space, NPAW has a decade of experience developing groundbreaking and scalable analytics solutions to optimize performance and user engagement to build media experiences that maximize revenue. NPAW serves more than 190 video services and processes over 124 billion plays per year worldwide.


The NPAW Suite provides OTTs, broadcasters, operators, and media groups with holistic and advanced visibility of platform performance, audience behavior, advertising, and content efficiency in real time to support informed, data-driven decisions.

Improve your Quality of Experience with NPAW

Contact us to receive a free product demo. Discover the impact Quality of Experience has on your product.