Global Video Industry Report: The State of Streaming in the Year of the Pandemic

How service quality expectations changed after meteoric video streaming consumption around the world


  • How global video streaming demand changed in the year of the pandemic
  • What this means for consumer expectations going forward
  • How to deal with emerging trends to retain an increasingly fickle user base

Download the full 2020 report


The pandemic was just the beginning

In this report, we look at the state of the video streaming industry on a global scale. Comparing 2019 to 2020 data and focusing on key regions for streaming consumption around the world, we look at growth trends, quality patterns, and device performance.

2020 saw the industry grow in tandem with an increase in playback errors, and
buffering. Let’s take a look at how demand changed in the year of the pandemic
and what that meant for service quality.

Industry leaders trust NPAW to understand consumption trends, improve their platform, and create reliable streaming experiences that delight and retain users

NPAW is the leading video intelligence company helping online streaming services grow. A global leader in its space, NPAW has a decade of experience developing groundbreaking and scalable analytics solutions to optimize performance and user engagement to build media experiences that maximize revenue. NPAW serves more than 190 video services and processes over 124 billion plays per year worldwide.


The NPAW Suite provides OTTs, broadcasters, operators, and media groups with holistic and advanced visibility of platform performance, audience behavior, advertising, and content efficiency in real time to support informed, data-driven decisions.

Improve your Quality of Experience with NPAW

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