Data Privacy and Security

NPAW is fully compliant with GDPR and adheres to the regulation’s 7 principles of personal data processing and all the rights of data subjects it outlines.

We proactively manage risks across our entire data infrastructure, implementing the latest data management practices to ensure personal information is protected at all times.

But our commitment to privacy goes well beyond mere enforcement. We develop all our products and services with data privacy in mind. We factor in privacy requirements when we collect, process, and access personal information so that you can focus on making the most of your video insights. 

Our compliance efforts are described in our extensive documentation, allowing our customers to always be in the know when it comes to our information security practices, procedures, and policies. 

We uphold the highest international data protection and quality standards and conduct exhaustive external auditing to reassure our customers about their data’s security and compliance with governmental regulations.

NPAW is certified to ISO 27001 — one of the most widely recognized industry standards for information security management systems (IMS) handling third-party data.

Obtaining an ISO 27001 certification is a complex process that involves a deep examination of an IMS’ security procedures and guarantees the vendor’s commitment to the latest data security best practices.

Additionally, NPAW has gone one step further by achieving ISO 27701 certification. An extension to ISO 27001, this Privacy Information Management System (PIMS) standard guarantees the adherence to privacy requirements, guidelines, and controls in line with business needs and regulations including GDPR. By taking this proactive stance, NPAW is paving the way by setting enhanced privacy best practices before they become the industry norm.

The company is also certified to ISO 20252, a quality standard specifying terms and service requirements for organizations conducting market, opinion, and social research that includes insights and data analytics.

For more information, download all our certificates and statements of applicability.

Our commitment

We are open and transparent about where your data is stored and how we handle it to derive the video streaming industry’s most advanced analytics insights.

Plus, you retain full ownership of your data — you can always claim it back with no associated extraction costs.

The same commitment to transparency extends to our partners and third-party integrations. Our entire ecosystem’s processes are fully vetted and clearly outlined to ensure your data is protected across all workflows.

For further details on how your data is stored and handled, please contact your customer success manager or reach us at dataprotection@nicepeopleatwork.com

The NPAW Suite of streaming video analytics solutions offers seamless control over who can access and manipulate your data for full compliance with GDPR.

GDPR requires IMS platforms to offer their customers the option to obfuscate or delete personal user information when needed. That process is often handled manually, with the customer having to request these changes to the provider.

NPAW Suite goes one step further, integrating features for you to easily create and automatically apply custom data privacy rules to comply with regulations.

If you are already an NPAW customer, you can learn more about these features by visiting our documentation portal.