Product Analytics built for the video industry 

Optimize your video products at every stage of the customer journey. Enhance content consumption and customer retention with advanced user behavior analytics and segmentation to refine product offerings and user journeys tailored for the video industry.

video content analytics

What is NPAW’s Product Analytics? 

NPAW’s Product Analytics is a comprehensive product intelligence tool designed to optimize video content, product strategy, and user journeys to drive business growth. Spanning the entire customer journey from acquisition to retention, and powered by AI, it reveals content consumption trends and improvement opportunities. This enables a deeper understanding and segmentation of your video audience, allowing you to tailor video products to their needs and enhance the overall user experience.

Enhance video content offering

Gain insights into your users’ content preferences with advanced video content analysis. Source more attractive and relevant content to captivate your audience and drive engagement. Invest in the right inventory.

Increase segmentation effectiveness

Craft targeted marketing campaigns by understanding user behavior and interests. Identify the optimal times and channels to promote your content for maximum impact.

Leverage user behavior analysis to improve engagement

Utilize detailed user behavior analytics to refine product offerings and user journeys. Enhance satisfaction, loyalty, and engagement by addressing user needs and preventing churn.

Unlock fact-based product growth  

 Inform your product strategy with real-time user behavior insights and boost engagement across the customer lifecycle

Optimize Content and User Experience with Data-Driven Insights

Enhance user engagement and retention

Utilize advanced audience insights to understand content preferences and behavior patterns. Generate actionable strategies to optimize content delivery, boost user engagement, and improve retention rates, ensuring sustained growth and reduced churn.

Design and implement the most attractive campaigns at the right time 

Analyze audience engagement data to make informed marketing and content decisions. Eliminate guesswork by understanding what content works best and when and where to connect with your users. Segment users by groups and impact them in a personalized way.

Leverage audience preferences for content optimization

Gain insights into user content preferences with best-in-class video content analysis and improve growth and retention rates. Learn how you can better engage your client base using advanced product analytics tools. Optimize interactions to increase satisfaction, loyalty, and engagement.

Acquisition

Identify potential user segments 

Product Analytics platforms help you identify the most valuable user segments by analyzing previous consumption behavior and demographic details. Leverage customer behavior analytics to target audiences with similar characteristics effectively.

Effective marketing and advertising segmentation

By utilizing user behavior analytics, preferences, and demographics, the tool enables streaming services to run targeted promotional campaigns. Optimize your acquisition channels with data-driven insights to enhance customer journey analytics and boost user acquisition.

Activation

User onboarding optimization 

Utilize customer journey analytics to identify bottlenecks in the onboarding process that may cause user drop-offs. Enhance user experience by streamlining onboarding and improving activation rates.

Personalized suggestions 

Leverage predictive customer analytics to suggest content to new users based on the viewing habits of similar users. Improve conversion rates by offering personalized content recommendations that align with user preferences.

Engagement

Content optimization

By leveraging behavior analytics to analyze viewing patterns, search queries, and ratings, streaming services can refine their content to better cater to user preferences. Enhance audience engagement by aligning content with user interests.

User Experience (UX) improvement from login to logout

Utilize user journey analytics to identify UX issues that might hinder user engagement, such as dead-ends, inefficient navigation, or difficulty in discovering the right content. Optimize the user experience to boost satisfaction and retention rates.

Retention

Deliver targeted retention strategies 

Utilize predictive customer analytics to provide personalized interventions to customers at risk of churning. This can include personalized offers, custom versions of your platform interface, or tailored incentives, enhancing user retention and satisfaction.

Understand audience behavior 

Leverage behavior analytics to understand popular content, genres, and viewer engagement. Make data-driven decisions on content acquisition, production, and programming to improve viewer retention and optimize the user experience.

NPAW helps give Gaia a confident view into the quality of our delivered content.

Jason Riley

Snr. Director of IT/Ops

Harness AI and Analytics to Elevate User Engagement and Retention

video content analytics

Increase video consumption

Utilize video engagement data to tailor content based on user consumption patterns and preferences. Analyze different metrics to make proactive, data-driven decisions.

Expand user loyalty

Boost content plays and completion rates by offering more attractive content derived from user data. Enhance stickiness by leveraging insights across various dimensions including user behavior, geography, preferences, and more.

Reduce churn

Leverage historical and real-time streaming analytics to understand when, where, and why users disengage. Provide high-interest content to proactively reduce potential user churn and enhance retention.

A user-centric approach to unlocking your products’ potential and boosting growth

Identify how product and marketing changes affect users 

Optimize marketing spend and content acquisition strategies by segmenting users based on demographics, engagement, and conversion behavior. Leverage customer behavior analytics to understand the impact of changes.

Boost platform UX and content allocation 

Utilize audience analytics insights for a comprehensive “before and after” view of product updates. Enhance user experience and content distribution based on data-driven insights.

Deliver personalized experiences with user segmentation tools 

Monitor plays, playtime, sessions, and active user evolution within each segment. Identify trends and opportunities with key KPIs for top taste communities, ensuring personalized and engaging user experiences.

How OCS used Game of Thrones viewing data to up user retention by 66%

With an advanced layer of player-side video intelligence, OCS’s broadcasting platform was able to make data-driven strategic decisions. The result,  proactive resolution of technical issues and a guaranteed quality streaming experience that capitalizes on its blockbuster content.

Improve your content and product strategy with NPAW

Contact us to receive a free product demo. Discover the impact Content Analytics has on your business.