Compliance & Sustainability

Data Privacy and Security

As a big data and business intelligence company that processes 80 million daily video views for over 190 online video platforms, we know that earning and maintaining the trust of our clients is as vital to our core mission as our technological innovations and solutions.

NPAW’s certification to ISO 27001 reflects our strong commitment to data security. This globally recognized standard is proof that we adhere to top-tier security controls for our Information Security Management System (ISMS), requiring a rigorous, independent three-stage audit of our data security procedures. We recently achieved ISO 27001:2022, an updated version of the standard incorporating the latest advancements in data protection. The renewal underscores our continued pledge to data protection and demonstrates that our security infrastructure and plans are not only in line with, but surpass, the stringent requirements of the certification.

Additionally, NPAW is ISO 27701 certified. This Privacy Information Management System (PIMS) standard acts as a privacy extension to the ISO/IEC 27001 certification, providing broad requirements, guidelines, and controls that can be tailored to particular business needs and regulations including GDPR. These are audited by both internal and external parties, providing a record of standard adherence.

Achieving ISO 27701 certification marks a milestone for NPAW, demonstrating that the company proactively supports the latest global governance, privacy, and risk management strategies before they become standards in the SaaS analytics industry. The certification sets a benchmark in personal data privacy protection, requiring a company to connect data privacy protocols with an information security management system and implement a functional, comprehensive internal system to handle privacy concerns.

Find below NPAW’s Information Security and Privacy Policy as well as our ISO 27001 and ISO 27701 certificates.

Information Security and Privacy Policy, and AI Management

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ISO 27001
Certificate

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ISO 27701
Certificate

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Esquema Nacional de Seguridad (ENS) Certification

In addition to our security and privacy ISO certifications, NPAW is certified under the Esquema Nacional de Seguridad (ENS) at the highest level (Nivel Alto), a Spanish government framework that establishes security requirements for public sector systems and service providers handling sensitive data. Achieving Nivel Alto ensures that our security controls meet the strictest national standards for risk management, data integrity, and resilience, reinforcing our commitment to safeguarding information in compliance with government and industry regulations.

ISO/IEC 42001 Certification: Artificial Intelligence Management

ISO 42001 Certificate

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As a leading provider of AI-driven analytics, we recognize that responsible and transparent AI management is just as crucial to our mission as technological innovation. Our ISO/IEC 42001 certification underscores this commitment, establishing that our Artificial Intelligence Management System (AIMS) meets the highest international standards for ethical, secure, and accountable AI governance.

ISO/IEC 42001 is the first global standard for AI management, ensuring that organizations implement comprehensive controls to govern AI systems responsibly. By achieving this certification, NPAW demonstrates its dedication to building trustworthy AI solutions, aligning with global best practices, and proactively addressing regulatory and ethical considerations in AI development.

This certification adds to our robust compliance framework, reinforcing our commitment to security, transparency, and responsible innovation. Below, you can find our ISO/IEC 42001 certificate.

Market, opinion, and social research

NPAW is also certified to ISO 20252,  an international quality standard outlining requirements for companies that conduct market, opinion, and social research, including insights and data analytics. You can download the certificate and statement of applicability below.

Statement of Applicability ISO 20252

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ISO 20252 Certificate

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Environmental Protection & Sustainability

At NPAW, we are committed to conducting our business in a responsible and sustainable manner, integrating environmental protection, social responsibility, and ethical practices across our operations and value chain.

We are certified under ISO 14001, the international standard for environmental management systems, which reflects our structured approach to identifying, managing, and continuously improving our environmental performance. As a technology company, we recognize our responsibility to minimize environmental impact while promoting sustainable practices throughout our organization and supply chain.

To reinforce this commitment, NPAW has adopted a unified Environmental, Sustainability and Sustainable Supply Chain Policy, which brings together our environmental principles, broader sustainability commitments, and responsible supplier practices into a single, coherent framework. This integrated approach allows for clearer governance, improved oversight, and more effective implementation across the company. Below you can access our policy and relevant certifications:

Environmental, Sustainability and Sustainable Supply Chain Policy

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ISO 14001 Certificate

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Crime Prevention Model

NPAW has developed a Crime Prevention Model that complies with legal requirements in terms of corporate criminal liability. Its purpose is to prevent its legal structure from being used to commit crimes while implementing good corporate governance.

Code of Conduct and Responsible Practices

NPAW has developed a Code of Conduct in which it establishes the performance criteria to be observed by employees in the execution of their professional responsibilities.

The purpose of this Code is to promote professional, ethical, and responsible behavior within NPAW and among all its employees in the development of their activities, as a fundamental element of the company’s corporate culture, supporting the training and personal and professional development of its employees. To this end, the principles and values that should govern the relationships of NPAW with its stakeholders are defined.

The following policies and protocols listed below have been implemented within the framework of the Crime Prevention Model, in addition to the NPAW Code of Conduct.

Internal Control Body Protocol

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Internal Information System Protocol

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Code
of Conduct

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Compliance
Policy

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Policy
on Inspector Actions

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Policy on Tax Decision-Making

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Confidentiality
Policy

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Financial Resource Management Policy

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Intellectual
Property Policy

Spanish

Anti-Harassment Prevention Protocol (LGBTQ+)

Spanish

System Use Regulations (ICT Policy)

Spanish

People
Policy

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To learn more about NPAW’s compliance policy, please contact info@nicepeopleatwork.com.

NPAW Video Streaming Industry Report H1 2025  |   Report

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