User retention & segmentation
Data-driven visibility of user engagement and segmentation
Learn and predict user behavior to proactively manage users, build sticky products and nurture a loyal audience.
Understand user engagement
Know how engaged and loyal your customers are. Use data-proven measurements to recapture inactive users.
Build solid user segmentation
Gain actionable insights and create user segmentation in real-time. Base data harvesting on multiple usage and quality parameters.
Increase loyalty through churn prediction
Pinpoint trends in unhappy users to predict those more likely to churn. Use this data to increase user retention.
Exploit the NPAW Stickiness Score
Determine user engagement and generate a churn risk score to enable data-driven churn prevention.
Learn what engages your users
Understand user behaviour
Discover why and how users interact with your service. Measure how engaged they are with your video product.
Improve engagement and stickiness
Identify inactive users before they leave and what leads to a higher consumption rate. Then, adapt your service to reactivate these users.
Create an engagement-based user experience
Recognize what your users like and build more. Reach out to your users based on their loyalty.
NPAW is the best video stream player analytics tool that we have used, helping us increase customer acquisition, engagement and retention.
Chang Ha Kim
Business Intelligence Analyst
Dive deep into user behaviour and segmentation
Build user segmentation on engagement data
Identify precise segments and create samples to address users individually.
Get real-time segmentation of your user
Generate data that are never outdated. View the latest non-stop info on user engagement.
Generate actionable and timely user segmentation
No need to wait for the next quarterly user survey. See how engaged your users are now.
Increase user loyalty and reduce your churn
Visualize churn risk per user
Generate a churn risk score for all users in real-time. Then, focus care on users with a potentially high churn rate.
Improve upsell campaign efficiency
Address users and their individual satisfaction and engagement rates. Avoid one-size-fits-all campaigns.
Reduce your churn rate
Know your users and their engagement with your product. Then, identify inactive or unhappy users in time to stop churn.
The Streaming Experience: QoE and Customer Retention in the Digital World
An industry survey on the importance of QoE monitoring in general and QoE monitoring for streaming services in particular:
Over 75% of industry responders view QoE monitoring as absolutely critical for the success of streaming video. 52% said their experience investing in QoE monitoring has met their overall expectations.
Improve your User Experience with NPAW
Contact us to receive a free product demo. Understand your user’s product journey better.