Using Streaming
Analytics to
Reduce Churn
and Retain Users

Develop a data-driven approach and improve UX for at-risk subscriber segments to reduce attrition


  1. Segment your subscribers to identify churn points
  2. Plug major leaks in your UX
  3. The 3 most common UX issues across industries
  4. Strategies to optimize your UX

Find out how to increase retention with video analytics


Grow your platform and enjoy increased revenue

As the primary driver of OTT revenue, subscriber retention is a much more fiscally rewarding investment than new customer acquisition.

Not that you shouldn’t invest in acquisition, but if you’re not addressing your churn rate, you’re probably wasting your investments on multiple fronts.

Strategic decision-making for reducing churn starts with user data and endpoint analytics. You have to know how your customers feel about and interact with your platform before you can tailor your offering, increase your revenue, grow your market share, innovate for the right audiences, or scale your business.


Industry leaders trust NPAW to understand consumption trends, improve their platform, and create reliable streaming experiences that delight and retain users

NPAW is the leading video intelligence company helping online streaming services grow. A global leader in its space, NPAW has a decade of experience developing groundbreaking and scalable analytics solutions to optimize performance and user engagement to build media experiences that maximize revenue. NPAW serves more than 190 video services and processes over 124 billion plays per year worldwide.


The NPAW Suite provides OTTs, broadcasters, operators, and media groups with holistic and advanced visibility of platform performance, audience behavior, advertising, and content efficiency in real time to support informed, data-driven decisions.

Improve your Quality of Experience with NPAW

Contact us to receive a free product demo. Discover the impact Quality of Experience has on your product.